Higher Ed Support

FAQs, articles and videos to help you troubleshoot our products.

Email & Live Chat:
Sunday: 12:00 PM to 12:00 AM EST
Monday-Thursday: 24 hours EST
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Phone:
Sunday: 12:00 PM to 1:00 AM EST
Monday-Thursday: 8:00 AM to 1:00 AM EST
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Holiday Closures: Memorial Day. 4th of July, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day

Support at Every Step

Tips and tricks to master McGraw Hill Connect®, ALEKS®, SIMnet®, and McGraw Hill GO.

General Help

For general questions related to pricing, orders, shipping and returns.

Hours of Operation:

Monday-Friday: 8:00 AM to 8:00 PM EST